CPPL Insight and Updates

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CUSTOMER PASSION POINTS LIMITED (CPPL): DRIVING BUSINESS GROWTH THROUGH STRATEGIC CONSULTING AND CAPABILITY DEVELOPMENT

As businesses navigate an increasingly competitive and dynamic operating environment, the need for innovative strategies, stronger organisational capabilities, and measurable business results has never been greater. At the forefront of helping organisations address these challenges is Customer Passion Points Limited

Two Days That Reset the Bar: Inside CitiMobile’s Workplace Excellence Training

We're proud of the energy the CitiMobile team

Two Days That Reset the Bar: Inside CitiMobile’s Workplace Excellence Training

We're proud of the energy the CitiMobile team

Why your social media isn’t converting, and where the problem actually lives

The most common instinct when social media isn't

Why your social media isn’t converting, and where the problem actually lives

The most common instinct when social media isn't

Building Sales Excellence from Within: Lessons from Developing a Sales Academy Curriculum and Facilitating a Train-the-Trainer Programme

Today's sales professionals are expected to do much

Building Sales Excellence from Within: Lessons from Developing a Sales Academy Curriculum and Facilitating a Train-the-Trainer Programme

Today's sales professionals are expected to do much

What Nigerian consumers actually want in 2026 and why most brands are still getting it wrong

actually said. In Nigeria, this gap between assumption

What Nigerian consumers actually want in 2026 and why most brands are still getting it wrong

actually said. In Nigeria, this gap between assumption

Building Stronger Brands and Better People Through Value Creation

At CPPL, we understand that today’s business environment

Building Stronger Brands and Better People Through Value Creation

At CPPL, we understand that today’s business environment

Why the CPPL Monthly Training Program Continues to Transform Professionals, Businesses, and CareersYeah, we can. But we need clips of himself in some of these areas.

working hard - but not necessarily growing. Businesses

Why the CPPL Monthly Training Program Continues to Transform Professionals, Businesses, and CareersYeah, we can. But we need clips of himself in some of these areas.

working hard - but not necessarily growing. Businesses

Customer Service: The Lifeline of Every Organisation

Customer service is often misunderstood as simply answering

Customer Service: The Lifeline of Every Organisation

Customer service is often misunderstood as simply answering

Value Is Not What You Offer, Value Is What Improves Because You Exist

Over the years, I have learned that value

Value Is Not What You Offer, Value Is What Improves Because You Exist

Over the years, I have learned that value

Why Many Business Conversations Fail Before the Negotiation Even Begins

Negotiation happens far more often than we realize.

Why Many Business Conversations Fail Before the Negotiation Even Begins

Negotiation happens far more often than we realize.