CUSTOMER PASSION POINTS LIMITED (CPPL): DRIVING BUSINESS GROWTH THROUGH STRATEGIC CONSULTING AND CAPABILITY DEVELOPMENT
As businesses navigate an increasingly competitive and dynamic operating environment, the need for innovative strategies, stronger organisational capabilities, and measurable business results has never been greater. At the forefront of helping organisations address these challenges is Customer Passion Points Limited (CPPL), a Nigerian strategic consulting firm committed to creating sustainable business value through innovative, cost-effective, […]
How to Identify Your Team’s Real Skill Gap Before You Invest in Training
the Regional Sales Manager called a meeting because the numbers had not moved. Same missed targets. Same excuses. Same pipeline leakages.
Two Days That Reset the Bar: Inside CitiMobile’s Workplace Excellence Training
We’re proud of the energy the CitiMobile team brought into this training, and even prouder of the honesty and openness they showed throughout. Here’s to seeing that same energy show up in the everyday work ahead.
Why your social media isn’t converting, and where the problem actually lives
The most common instinct when social media isn’t converting is to change the content — new formats, new aesthetics, new posting times. Occasionally that is the right intervention. More often it is a distraction from the underlying issue.
Building Sales Excellence from Within: Lessons from Developing a Sales Academy Curriculum and Facilitating a Train-the-Trainer Programme
Today’s sales professionals are expected to do much more than secure orders and achieve volume targets. They must understand customer businesses, analyse market opportunities, interpret data, solve problems, influence decisions, manage relationships, and create value across the entire value chain.
What Nigerian consumers actually want in 2026 and why most brands are still getting it wrong
actually said.
In Nigeria, this gap between assumption and insight is not a minor inefficiency. It is the primary reason well-funded campaigns underperform, product launches stall at trial, and brands with significant visibility still struggle to convert awareness into loyalty.
Building Stronger Brands and Better People Through Value Creation
At CPPL, we understand that today’s business environment is highly competitive. Customers are more informed, markets are constantly changing, and organizations are under pressure to grow, remain relevant, and continuously deliver exceptional experiences. This is why we do more than just provide services. We work closely with organizations to solve problems, improve performance, strengthen customer engagement, and drive measurable business growth.
Why the CPPL Monthly Training Program Continues to Transform Professionals, Businesses, and CareersYeah, we can. But we need clips of himself in some of these areas.
working hard – but not necessarily growing.
Businesses struggle with profitability. Young professionals struggle with career growth. Organizations struggle with leadership, execution, customer engagement, and performance improvement.
The truth is simple:
Customer Service: The Lifeline of Every Organisation
Customer service is often misunderstood as simply answering questions or resolving complaints. In reality, it is the lifeline of every organisation — whether you are an SME, a growing business, a nonprofit, or a large corporation. It is the one sustainable competitive advantage that cannot be easily copied, and it is the foundation for building both value and volume in today’s marketplace.
Value Is Not What You Offer, Value Is What Improves Because You Exist
Over the years, I have learned that value is not defined by the products you sell or the services you provide. True value is measured by the improvement that happens because you exist. This understanding has been shaped by more than a decade of driving value creation through marketing consulting and training at CPPL, working with businesses across different industries and sectors.