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Category: Training

Leadership Development: Nurturing Tomorrow’s Business Leaders

Effective leadership is the cornerstone of organizational success. In today’s rapidly changing business environment, developing strong leaders who can navigate complexity, inspire teams, and drive innovation is more critical than ever. This article explores proven strategies for nurturing tomorrow’s business leaders. The Leadership Development Challenge Organizations across Africa face a growing leadership gap as experienced […]

Building High-Performance Teams: The CPPL Training Methodology

High-performance teams are the backbone of successful organizations. At CPPL, we’ve developed a comprehensive training methodology that has transformed hundreds of organizations across Nigeria and Tanzania, helping them build teams that consistently deliver exceptional results. The CPPL Training Philosophy Our training methodology is built on the principle that exceptional teams are not born—they’re developed through […]

Service Excellence Mastery: Building Culture, Connection, and Customer Loyalty

On July 25th, 2025, Customer Passion Point Limited (CPPL) Training Academy once again demonstrated its commitment to advancing service excellence and customer success by hosting the Service Excellence Mastery Open Training Program. With the theme “Building Culture, Connection, and Customer Loyalty,” the event brought together a vibrant mix of individual professionals and corporate-sponsored participants from […]

Ikechukwu Kalu

Chief Executive Officer

Strategic Planning
Marketing Consulting
Leadership

As the CEO and Lead Consultant at CPPL, he has successfully guided hundreds of brands through transformative marketing initiatives. His expertise spans strategic planning, brand development, and organizational transformation. Ikechukwu holds an MBA in Marketing and has worked with major brands across Nigeria and Tanzania, helping them achieve exceptional value in marketing execution and people development.

Chinwe Kalu

Chief Operating Officer / Head of Training

Training Development
Operations Management
People Development

Chinwe Kalu serves as the COO and Head of Training at CPPL, bringing over 12 years of expertise in organizational development and training. She specializes in designing and implementing comprehensive training programs that drive organizational growth and employee development. Chinwe has successfully led training initiatives for major corporations, focusing on leadership development, sales training, and customer service excellence. Her innovative approach to people development has helped numerous organizations build high-performing teams.

Stanley Bradford

Activation & Procurement Consultant

Brand Activation
Procurement
Experiential Marketing

Stanley Bradford leads CPPL’s brand activation and procurement initiatives with over 10 years of experience in experiential marketing. He has successfully executed numerous high-impact brand activation campaigns for major brands, creating memorable experiences that drive brand engagement and loyalty. Stanley’s expertise in procurement ensures cost-effective solutions while maintaining quality standards. His innovative approach to brand activation has helped clients achieve significant market impact.

Funso Williams

Digital Marketing Specialist

Digital Marketing
Social Media
Content Strategy

Funsho William is a digital marketing specialist who excels in creating and executing comprehensive digital marketing strategies. With expertise in social media marketing, content creation, and digital analytics, Funsho has helped numerous brands establish strong online presence and achieve measurable results. His data-driven approach ensures that every digital campaign delivers optimal ROI and engagement. Funsho’s innovative strategies have been instrumental in driving brand awareness and customer acquisition for CPPL’s clients.

Olawale Aborode

Sales and Marketing

Specialist in integrated marketing and communications, Olawale develops strategies that amplify brand visibility and foster stakeholder engagement.

Rose Patrick

Business Development Executive

Business Development
Client Acquisition
Strategic Partnerships

Rose Patrick is a dynamic business development executive with a proven track record in client acquisition and strategic partnerships. She specializes in identifying new business opportunities, building strong client relationships, and driving revenue growth. Rose’s expertise in market analysis and strategic planning has helped CPPL expand its client base and establish long-term partnerships with major brands. Her excellent communication skills and deep understanding of client needs make her a key asset in CPPL’s business development efforts.

Stephen Onyeforo

Supply Chain & Procurement Expert

Supply Chain Management
Strategic Sourcing
Category Management

Stephen Onyeforo is a highly proficient professional specializing in supply chain management, project procurement, and strategic sourcing with over 16 years of experience in the oil and gas industry. He has successfully managed complex procurement processes and supply chain operations for major corporations, ensuring cost-effective solutions while maintaining quality standards. Stephen’s expertise in category management and strategic sourcing has been instrumental in optimizing procurement processes and achieving significant cost savings for clients.

Edet Ekaete Augustine

Senior Marketing Consultant

Brand Strategy
Market Research
Consumer Behavior

Ekaete is a senior marketing consultant with over 8 years of experience in brand strategy and market research. She has worked with diverse clients across various industries, helping them develop effective marketing strategies that drive growth. Ekaete’s expertise includes consumer behavior analysis, competitive intelligence, and brand positioning. Her strategic insights have been instrumental in helping clients achieve market leadership positions.

Timileyin Oladele

Brand Strategist

An insight-led creative, brand architect and storyteller with 4+ years’ experience designing research-driven brand strategies and immersive activations across tech and FMCG. He combines audience psychographics, cultural trend analysis and practical production know-how to deliver positioning, identity, sponsorship strategy and go-to-market plans that drive measurable results

Ofor Oti

Core Facilitator, CPPL Training Academy

Business Strategy
Gaming & Telecoms
Investment Advisory

Ofor Oti is a seasoned Business Strategist, Gaming & Telecoms Consultant, and Investment Advisor with extensive hands-on experience across Nigeria and beyond. He brings a unique blend of strategic thinking and practical expertise to CPPL’s training academy. Ofor has successfully guided numerous organizations through complex business transformations, leveraging his deep understanding of gaming, telecommunications, and investment sectors. His innovative approach to business strategy and his ability to translate complex concepts into actionable insights make him a valuable asset to CPPL’s training programs.

Tunji Ope

Core Facilitator, CPPL Training Academy

Sales Strategy
Brand Management
Market Activation

Tunji Ope is a thoroughbred Sales and Marketing professional with nearly a decade of impactful facilitation at CPPL Training Academy. He has successfully trained and mentored hundreds of professionals, helping them develop essential sales and marketing skills. Tunji’s expertise in sales strategy, brand management, and market activation has been instrumental in building high-performing sales teams and driving business growth for numerous organizations. His practical approach to training and his ability to connect with participants make him a highly effective facilitator.

Oladele Barakat

Business Development Specialist

Growth-focused professional, Barak identifies new opportunities, builds strategic partnerships, and drives expansion initiatives to strengthen the organization’s market reach.

Lekan Akindele

Operation Manager

Skilled in operational excellence, Lekan oversees day-to-day processes, ensuring efficiency, compliance, and smooth delivery of services across all departments.

Esezobor Favour

Account/Admin Officer