CPPL Training Academy Reinforces Its Leadership in Customer-Centric Capability Development
On July 25th, 2025, Customer Passion Point Limited (CPPL) Training Academy once again demonstrated its commitment to advancing service excellence and customer success by hosting the Service Excellence Mastery Open Training Program. With the theme “Building Culture, Connection, and Customer Loyalty,” the event brought together a vibrant mix of individual professionals and corporate-sponsored participants from various industries, including telecommunications, finance, and manufacturing.
A Multi-Dimensional Approach to Customer Experience
The training was crafted around four foundational modules:
- Understanding Service Culture
- Setting and Managing Customer Expectations
- Effective Customer Engagement & Retention Strategies
- Leveraging Technology for Customer Success
Led by Mrs. Chinwe Kalu, CPPL Co-Founder & COO, and supported by Mr. Ikechukwu Kalu, CEO and Lead Consultant, the program blended strategic insights with hands-on learning. Participants were immersed in interactive simulations, guided discussions, and problem-solving scenarios—all designed to elevate service delivery from transactional to transformational.
Engaging Professionals and Corporations Alike
A standout feature of this cohort was the presence of two forward-thinking corporate organizations, each of which sponsored five participants. This strategic investment highlights a growing recognition: in today’s competitive business landscape, service excellence is a pillar for sustainable growth.
“The quality of facilitation and relevance of content exceeded expectations. Our team members are already identifying areas for improvement in our customer journey,” said a corporate attendee.
Beyond organizational delegates, the program welcomed seasoned professionals, entrepreneurs, and consultants, creating a dynamic and diverse learning environment.
Results That Speak Volumes
The impact of the training was immediately evident:
- ✅ 90% of attendees expressed that they would highly recommend the session to peers and networks
- 💡 Attendees described it as “a wise use of time” and “a worthy investment”
- 🚀 The Net Promoter Score (NPS) was notably high, reflecting deep participant satisfaction and likelihood to advocate for the program
Many participants overtly indicated plans to introduce family, friends, and business associates to future CPPL training initiatives—testament to both the quality and relevance of the experience.
Practical Outcomes and Strategic Value
From mastering CRM tools and mapping customer journeys to exploring proactive support strategies and personalization techniques, attendees walked away with:
- Clear understanding of how to build and embed service culture
- Strategies for trust-building and emotional engagement with customers
- Tools for enhancing customer retention and driving business growth
Looking Forward: September 2025 Cohort
With growing interest from corporate and individual stakeholders, CPPL Training Academy is gearing up for the next Open Training Session in September 2025. Organizations and professionals interested in cultivating customer-centric cultures are encouraged to register early.
CPPL’s Mission: Creating Value Through Consumer Insights
At CPPL, training isn’t just about skill-building—it’s about enabling change. The academy’s philosophy centers on insight-driven transformation, helping clients move from reactive service models to proactive customer success strategies that foster loyalty and legacy. Learn more and secure your seat for the next session: https://lnkd.in/gCbUaUWX
Stay connected with CPPL Training Academy on LinkedIn and other platforms for thought leadership, updates, and training opportunities. “Equip your team for excellence. Discover why top brands trust CPPL to build loyalty through insight-driven training.”
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📧 Send an email to info@cppl.com.ng
