Transforming Customer Complaints into Competitive Advantage

Transforming Customer Complaints into Competitive Advantage Complaints are a Gift to Your Business: Don’t Avoid Complaining Staff and Customers In the dynamic landscape of business, the path to sustained success is paved with feedback. For nearly a decade, Customer Passion Points Limited (CPPL) has harnessed the power of complaints to…
08 Aug 2024 by 

A Strategic Partnership for Value Creation

A Strategic Partnership for Value Creation Lagos, Nigeria, July 14, 2024 CPPL, a leading marketing and capacity development firm, has recently been inducted into the prestigious membership of the Experiential Marketers Association of Nigeria (EXMAN). This strategic partnership marks a significant milestone for CPPL and promises to enhance its ability…
29 Jul 2024 by 

The Beauty of Acquiring Business Writing Skills in Today’s Business World

In the dynamic and competitive business landscape of today, mastering presentation, communication, and business writing skills is more crucial than ever. These skills not only enhance individual performance but also drive organizational success. At CPPL Training Academy, we understand the transformative power of these competencies, which is why we recently…
24 Jul 2024 by 

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