Service Excellence Mastery: Building Culture, Connection, and Customer Loyalty
On July 25th, 2025, Customer Passion Point Limited (CPPL) Training Academy once again demonstrated its commitment to advancing service excellence and customer success by hosting the Service Excellence Mastery Open Training Program. With the theme “Building Culture, Connection, and Customer Loyalty,” the event brought together a vibrant mix of individual professionals and corporate-sponsored participants from […]
The Future of Marketing in Africa: Digital Transformation & Innovation
Africa is experiencing an unprecedented digital revolution that is reshaping how businesses approach marketing. With over 500 million internet users and growing smartphone penetration, the continent presents unique opportunities and challenges for marketers. The Digital Landscape in Africa Africa’s digital transformation is happening at an accelerated pace. Mobile money platforms like M-Pesa have revolutionized financial […]
