training.cppl.com.ng/training/service_excellence_Mastery

Gain skills to enhance customer retention with Service Excellence Mastery

Deliver Service That Keeps Customers Coming Back

Are poor customer experiences costing your business? It’s time to fix that. Join our Service Excellence Mastery training designed to help businesses like yours build a service-driven culture, increase customer loyalty, and drive consistent growth.

We have been in business for nearly a decade, during which we have had the privilege of partnering with esteemed organizations such as MTN, AXA Mansard Insurance Plc, MainOne Cable Limited, Zaron Cosmetic Group, AMS Africa, and NLPC Pension Fund Administrator Ltd and more. In addition to our corporate engagements, we have trained over 250 young professionals across various industries and sectors through our open training programs.

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Testimonials

"Since my company started training with CPPL, value creation skyrocketed—now every staff is required to attend!"
Gideon Osadolor, NIIT

"CPPL helped us realign our core values with a customer-centric vision."
Fred Ijewere, Learn Africa Plc.

What you Will Learn

✅How to deliver world-class customer service

✅How to handle customer complaints professionally and confidently

✅How to build customer loyalty and satisfaction

✅How to develop the right customer service mindset for long-term success

✅Practical customer experience frameworks you can implement immediately

Who Should attend

✅ Customer Service Professionals

✅ Relationship Officers/Managers

✅ Business Owners & Entrepreneurs

✅ Frontline Teams (Sales, Client Support, Admin, etc.)

✅ Anyone responsible for customer interaction and retention

Training Benefits:

✅ Gain skills to enhance customer retention

✅ Boost service delivery and satisfaction

✅ Reduce churn caused by poor customer experiences

✅ Get a certificate of participation

✅ Learn from experienced facilitators with real-world results

About Your Facilitator

Training Fee

On-Site

₦70,000 /

Training Fee

Online

₦50,000 /

Training Details:

Date: July 25th, 2025

Duration: 9 AM – 4 PM (WAT)

Mode: Online via Zoom or In-Class (Lagos venue)

Includes training materials, certificate, refreshments, and a bonus post-training workbook.

Bonus:

✅ Access to training slides & resources after the training

✅ Certificate of Participation

✅ Post-training support (via WhatsApp Group)

Reserve Your Spot Now: Limited seats available

For Enquiries: Call or WhatsApp: + 234 701 1962 027 | Email: info@cppl.com.ng

Ready to Elevate Your Service Game?

Click below to register now and reserve your spot

Deliver Service That Keeps Customers Coming Back

Testimonials

About Your Facilitator

Training Fee

Training Fee

Training Details:

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