Retail Management Program -

This course assists existing and potential retail managers with procuring the expected knowledge and applying the required skills to develop their organizations and careers. The course provides information and understanding of retailing in the 21st century and demonstrates the way managers can offer more to the outcome of their organizations. The course digs into the critical strategy development steps important to oversee retail sales partners, make basic retail measurements to gauge execution and devise a retail sales approach that truly works.

Learning Objectives

This program will ensure that participants:

• Build awareness of the retail industry to foster career growth among people who work in retail

• Assess their strengths and weaknesses to devise sustainable strategies to survive and grow in competitive markets

• Create and analyze retail metrics to monitor store performance and enhance retail staff productivity

• Explain the retail sales management process and lead, coach, and motivate retail sales associates

• Develop and implement HR processes and balanced scorecards to evaluate store and individual performance levels

• Interpret customer behavior in a retail environment to produce a positive shopping experience

• Devise an exceptional customer service roadmap to improve customer loyalty and boost sales in a record time

Who Should Attend

• Retail employees looking to take their retail organization and careers to the next level.

• Sales managers and assistant managers as well as anyone pursuing a management career in retail or a related industry

What you’ll learn

• The retail environment and challenges

• Retail strategies and business intelligence

• Store sales performance metrics

• Retail sales management and coaching

• Retail performance management

• Customer service management

Call / WhatsApp on 0701 196 2027 or send a mail to [email protected] or click on https://cppl.com.ng/training-registration-page/ to provide necessary details to enable us to contact you.