For us at Customer Passion Point Limited (CPPL), training and development of human capital is about improving performance, increasing sales and ensuring better returns to stakeholders. We therefore deliver our promises through quality people, in depth understanding of insights from the market and the balancing of strategy, creativity and execution. We will never stop asking these questions…
Ikechukwu Kalu, BSc, MBA, MNIMN, FCIM – Lead Consultant
Ikechukwu Kalu (BSc, MBA, MNIMN, FCIM) is a Public Speaker, Trainer, Business, Marketing Value Creation Professional. A Faculty Member at the School of Media & Communication, Pan-Atlantic University (Postgraduate), Lagos and a Resource Person at Lagos Business School.
He is a visionary leader who inspires innovation and leadership to deliver sustainable value to stakeholders. He has a rich mix of competences and diverse experience across functions, culture and industries – Manufacturing (Beverages), Telecommunications and Banking, in West and East African markets. He is a strong advocate of culture diversity and inclusion in work environments. He has in its decent 33 years work experience worked with locals and international staff from Ghana, German, India, United Arab Emirate, Tanzania and Kenya.
He began his career with Guinness Nigeria Plc and worked in different capacities spanning Production, Human Resources, Internal Audit as well as Marketing. He joined MTN Nigeria as Trade Marketing Manager and grew very rapidly to hold senior positions including Head of Segments and Ag. General Manager (Consumer Markets), before joining Zain Nigeria (now known as Airtel) as Head of Churn and Retention, and later as Head of Segments at Director Level.
He thereafter joined Zanzibar Telecommunications Limited – Zantel (a part of Etisalat) in Tanzania as Marketing Director, with end to end responsibility for marketing and the value creation process of acquiring, growing and retaining customers. He had a short stint at managing Customer Passion Point Limited in Tanzania where he developed the famous ‘Win Big With Ecobank Promotion’ which started in Tanzania and was deployed across all Ecobank markets including Nigeria in 2012/13. Thereafter he returned to Nigeria to join First City Monument Bank as Vice President/Group Head, Marketing & Communication with responsibility for brand equity growth which is measured in terms of revenue, customer numbers and retail franchise value.
As Chief Executive Officer and Lead Consultant at Customer Passion Point Limited (CPPL) he has designed and implemented a couple of very impactful business enhancement programs for SMEs and large corporates who do not have in-house capacity to develop and or implement their marketing / brand strategies. His ability to think value creation, manage people and maintain a good balance between strategy and execution stand him out.
Oforkansi Oti – Sales & Distribution Consultant
Ofor is an astute sales and marketing management professional with over twenty-five years senior management telecoms, logistics, supply chain and management consulting experience. He played active roles in the development and management of distribution channels for Telco and was central to the successful market penetration achieved by MTN Nigeria working as part of the management team in the Sales and Distribution division.
Ofor brings strategic focus, energy and strong results to the projects he works on frequently in the face of difficult internal and external circumstances. His focus, persistence, creativity and interpersonal skills resulted in one of the strongest networks of distributors, the highest brand awareness and highest market share amongst all the MTN regions across Africa.
Ofor is a Miller Heiman certified sales trainer and consultant and has led several strategic / account management training programs for Telco and other leading brands in the service industry.
Bolajoko Ajayi– Sales & Marketing Consultant
Bola is an experienced marketing professional with a strong passion for building brands. She is a subject matter expert in formulating and implementing insight driven marketing & brand strategies, developing and implementing integrated marketing communications, market/experiential campaign activations, public relations all aimed at driving business growth.
Most of her career spans years of working for two of the biggest multinationals in the world – Guinness (Diageo) and Coca Cola, where she had the opportunity to work on global brands. This has afforded her the platform to interact with peers across markets / cultures and exposure to a rich global array of resources that has further broadened her horizon and impacted her experience.
She has brought her leadership qualities to life by leading multiple cross functional projects, with proven results and gaining appreciable competitive edge to the brands she managed. She has also provided inspirational leadership to her team to make them excel.
She is currently taking on the challenge of applying her industry experience into providing training and consultancy services to businesses and individuals who want to build their brands, grow sales volumes and ensure better returns to stakeholders. Her areas of specialty are Marketing / Brand Strategy, Integrated Marketing Communication, Brand Management, consumer driven insight generation. Public Relations, Experiential Marketing.
Folasele Vincent Akinloose – Training & Development Consultant
Folasele Vincent Akinloose (aka Fola Vincent) is a Human Resource Strategist, Trainer, Leadership Coach, Counseling and Business Psychologist. He has great passion for youth development and social protection for vulnerable youths. He is the founder of PAMERA Konsult and also served as President and co-founder of PamLead Africa that seeks to enhance African youths’ employability skills, leadership and entrepreneurship capability.
He is an astute administrator, consultant, human resource strategist, trainer and public speaker. He has a Bsc. (Ed) in Chemistry from Adeyemi College of Education, M. Ed in Counselling Psychology from University of Ibadan and currently pursuing PhD in Counselling Psychology at the University of Ibadan. He is a member of Chartered Institute of Human Resource Management and Practitioner at Institute of Business Psychology.
He is to go to person on the issues / ideas that empowers African youth, enhance their business and entrepreneurship skills, give room for continuous and inclusive education, end social exclusion and poverty.
Fola is a Leadership Coach, trainer, business and human resource strategist, you can always reach out to him.
Uduak Ekong – Human Resource & Customer Service Consultant
UDUAK EKONG is a certified master trainer/facilitator (by Centum Learning; Nairobi, Kenya) and a qualified Human Resource Practitioner with over 16 years’ experience as a HR generalist, learning and development manager, content developer and trainer in customer service, soft skills and sales. She comes with a wealth of experience in customer service having worked in the call centre and showrooms as a supervisor in Airtel Nigeria. She was an integral part of the team responsible for designing and deploying training manuals for all levels in the Call Centre, showroom and sales.
Uduak effortlessly develops and facilitates learning interventions in Sales, Customer Service Excellence laced with Emotional Intelligence, Leadership, Customer Relationship Management and many more. She is very passionate about the customer experience and is a gifted and lively teacher. This plays to her strength as a developer who constantly sees the potential in others. In her view, no individual is fully formed. On the contrary, each individual is a work in progress, alive with possibilities.
She holds a BSc. Economics from the University of Calabar, and is extensively well trained in several aspects of Customer Relationship Management, Human Resource Management and Sales which she delivers excellently. She possesses excellent communication skills and has the ability and experience to relate to a wide range of people. Uduak has designed and deployed learning interventions for organizations like Airtel Nigeria, Wapic Insurance, CFAO, Guaranty Trust Bank and Access Bank.
Olatunji Ope MBA, FCMI, FCIM – Sales & Marketing Consultant
Olatunji Ope, a Trainer and Potentials Manager as well as seasoned Sales and Marketing Professional with 16 years’ experience in the Home Appliance, Office Equipment, IT and Telecommunications Industries. He specialises in Business Development, Channel Development & Management, Brand Management, Marketing Research, Relationship Marketing, Trade Marketing, Strategy and Consumer Segmentation, Customer Service. He has a BA in Philosophy/Sociology, MBA (Marketing) and is a trained IFC/World Bank “Business Edge” and Miller Heiman International (Sales Training Company for Fortune 500 companies) Sales Trainer and Consultant with over 17 years experience working and training in Sales/Marketing, Personal Branding & Etiquette, Channel Development and Management, Customer Service, Management and Leadership Training.
Tunji has worked with Million Mark Nigeria Limited, Xerox H.S Nigeria Limited (Account Manager), MTN Nigeria Communications Limited (Channel Development Manager), Mark Calthers Consulting (Director, Business Development) and Maryabik Global Services Limited (Business Development Director). He was responsible for sales and entrepreneurship training, developing and establishing channels of distribution, developing and growing corporate accounts, carrying out marketing research and customer satisfaction surveys in Xerox H.S, MTN Nigeria and Mark Calthers Consulting Nigeria.
Tunji has worked on training and research briefs and has greatly impacted on the bottom line of companies in the Banking, Insurance, Capital Equipment and Telecoms sector as well as SME’s and the Public Sector at State and Federal levels. He also facilitates and consults for several well-known Consulting firms and Blue Chip companies and multinationals. He has attended the mandatory Industrial Training Fund (ITF) and Centre for Management Development (CMD) training programs for accreditation of Management Consultants and Facilitators apart from other Professional Development programs.
Chinwe Afra Kalu, BSc & MBA – Customer Experience Management Consultant
Chinwe Kalu is a Public Speaker, Writer, Trainer and Customer Experience Management Professional. She is currently the General Manager, Operations at Harley Reed Nigeria and has a BSc in Chemistry and an MBA both from the University of Lagos. She had a decent career in the finance sector specializing in foreign exchange dealing and public sector collections. She is currently a General Manager at an entrepreneur who understands first hand, the realities of SMEs, having developed and managed a couple of SMEs over the past ten years.
Chinwe heads the Training arm of Customer Passion Point Ltd which involves conducting Training Needs Analysis, Curriculum Development, Program Design and facilitation. Post program mentoring is also her area of interest and specialty.
One of her landmark assignments was the Nigerian Bottling Company training program for Mega Distributors in which she conducted the Training Needs Analysis (TNA), developed curriculum, designed and facilitated an excellently executed program for 150 dealers in Lagos. This is now being replicated in other regions in Nigeria.
An astute specialist trainer in customer service, marketing, sales, business soft skills, self-development & motivation, leadership, general management, personal effectiveness, stress management and work place etiquette.
She is also an On Air Personality, who presents one of the leading radio programs in the motivational and encouragement sector – Dove Eyes with Chinwe Kalu on City FM 105.1 targeted at young people to motivate and inspire them to fulfil their dreams. She also has interests in writing, as well as volunteering with women issues. Her daily devotional content commands huge followership on the MTN network.
She has managed accounts like Ecobank Tanzania, Benchmark Productions, SOS Children’s Villages, Nigerian Bottling Company Limited, Robert Bosch Nigeria, HPZ CoolWorld and CPPL Monthly Training programs to mention a few.