Excellent Customer Service Your Business Lifetime - Customer Passion Point Limited

CPPL Training Programs
Effective Business Writing & Communication Skills Training

In the present unimaginably competitive marketplace, Excellent Customer Service is the most demonstrated and solid method for developing your business. This Excellent Customer Service training course plans to assist participants with further developing their Customer Service skills and conveying excellent customer service. They will learn how to exceed customer service norms and assumptions while developing their reputation as a customer-focused business. This training offers fundamental abilities and information required to productively build customer loyalty and meet their necessities more.

This Excellent Customer Service course is specially tailored by specialists and furnishes delegates with the tips and deceives for taking care of customers and their needs. Our Excellent Customer Service course provides individuals with in-depth knowledge of meeting customer expectations, kinds of barriers, managing tough spots, going as far as possible around taking care of difficult customers, tackling the issue, and so on.

Learning Objectives

This program will ensure that participants:

  • Understand the importance of great customer experience and the need to deliver it consistently

  • Understand what to look out for at the different customer experience touchpoints awareness, buying, usage, and contacting points

  • Acquire/hone their customer service skills

  • Communicate effectively with customers through all business mediums

  • Learn how to convert complaints into goldmines – opportunities and turn them into loyal customers

  • Learn to leverage customer service to improve customer growth and retention.

Who Should Attend

  • Customer-facing staff

  • Team Leaders & supervisors

What you’ll learn

  • Understanding Customer Needs & Expectations

  • Building & Satisfying Customer Expectations

  • Developing a Customer Friendly Personality (Skills Required)

  • Managing the Customer Touch Points /Call Centre to Maximize Customer Experience

  • Communication Skills for Effective Customer Service

  • Managing Dissatisfied/ Complaining Customers/ Turning Customer Complaints into Goldmines

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    Customer Passion Point LtdHead Office
    3FL106 Brasas'R Place, No. 69 Admiralty Way, Lekki Phase 1, Lekki, Lagos
    OUR LOCATIONSWhere to find us?
    https://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
    GET IN TOUCHInteract with us
    Customer Passion Point LtdHead Office
    3FL106 Brasas'R Place, No. 69 Admiralty Way, Lekki Phase 1, Lekki, Lagos
    OUR LOCATIONSWhere to find us?
    https://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
    GET IN TOUCHInteract with us

    © Copyright 2012 – 2022 Customer Passion Point Limited All rights reserved.

    © Copyright 2012 – 2022 Customer Passion Point Limited All rights reserved.