CPPL Training Programs Go Online – Chinwe Kalu, CEO, Customer Passion Point Limited (CPPL).
After five years of consistently delivering excellent training experiences at CPPL Training Programs, we are taking our training solutions a notch higher by going online. We are going digital.
Over the last 5 years, we have had the opportunity of equipping more than 2,500 business people with skills to enable them to excel in business. These participants consist of business owners/entrepreneurs and young professionals across industries and sectors. We are really glad to have come this far.
The journey started in 2015 with a program titled CPPL Monthly Training Programs. This program was a business development program designed for business owners and young professionals in Marketing, Sales and Customers Service. We added a Project Management Module to this program because we saw the need to help people manage the different activities they do and be successful in them, as a project or mini-project. We also added Personal Effectiveness to provide participants insights on how to manage themselves to enable them to perform at a high level.
The adoption of the program was good and for two years, the training held on the last Friday of every month. It was a very encouraging takeoff.
Soon after, we started offering customised programs as interventions to address the specific needs of our clients. Courses like Effective Merchandising Program, Effective Business Writing & Communication Skills, Business Enhancement Programs for Channel Partners, Personal Effectiveness At Work, Collaborative Working & Ethics Program, Key Account Management Program and Professional Selling For Budding Salesmen to name a few.
The COVID 19 Pandemic has brought to life the need to embrace a new normal, one that maximizes the digital space. Also, feedback from our clients and customers brought to our attention a stronger need to take these courses online to further widen the scope, breadth and appeal of the programs to potential participants.
The exigencies of today suggest that we empower participants to take our courses when it is convenient for them. Some have said, “I learn better at night when the noise level is low and there is little or no interference or disturbances”.
From our corporate clients, we got feedback that suggests that sending more than two staff to a program at any given time is not usually convenient for them. This has made it difficult for them to send participants to our programs on a regular basis. This has negatively impacted their ability to meet up with desired learning hours for the different roles in their businesses.
As a direct response, we have launched the CPPL Training Portal where participants can join fully digitized online classes to take the courses of their choice, learn at their pace and gain quality learning through real-life exercises and assignments. The result of the user acceptance test was great and we are confident that participants will find the classes extremely useful and appropriate for the interventions they are looking for.
As part of the launch program, we are offering two free classes:
- Value Creation Masterclass
- Customer Service 101.
Click link below to join any of the classes. https://cppltrainingprogram.traineasy.net/online-courses
These are two very exciting and crucial courses we believe every business owner and young professional should take. Organisations claim they are in business to create value but not too many of us understand what value means and the science of creating it. These will be treated in the Value Creation Masterclass.
Also, customer service is the lifeline of any organisation. It is critical and essential that business owners and professionals understand the role of customer service in acquiring and nurturing customers. Customer Service 101 will provide the basic knowledge you need to have as you run your business, whether you are just beginning the journey or fully established.
The beauty of online training is that it benefits all parties involved, including the clients/customers who will receive better service as a result of the learning acquired from the training. The workflow is minimally disrupted as participants get to learn at their pace. Also, they are able to relate current learning with what may be happening in the business at that time and therefore able to apply the learning right away.
We are ecstatic that our online portal is finally up and running. Quality learning would be assured, as was the experience when training was Class Room based only. Our faculty consists of highly experienced professionals with adequate work experience and careers spanning different industries, functions and disciplines.
CPPL Training Programs is the training arm of Customer Passion Point Limited (CPPL). We are a firm of Value Creation Consultants providing Marketing, SME Consulting and Training. We are youthful, vibrant, trendy and innovative in our approach and are positioned to spearhead performance led value creation consulting in the markets we operate in. We deliver consistently through our people, in-depth understanding of insights from the market, targeted digital solutions and the balancing of strategy, creativity and execution.
