CPPL 2021 Training Calendar - Customer Passion Point Limited

CPPL 2021 TRAINING CALENDAR SUMMARY 

Our training programs are designed to inculcate current learning and development trends and best practices. We have a brilliant faculty of experienced professionals with decent track records in career and business development. 

These courses are available as facilitator-led physical class or online classes as well as purely online classes via the CPPL Online Training Portal https://cppltrainingprogram.traineasy.net/online-courses 

CPPL 2021 TRAINING CALENDAR SUMMARY  
PROGRAM  TARGET AUDIENCE SCOPE OF TRAINING DATE Price
Effective Business Development Skills Training Program
  • Business owners / Entrepreneurs
  • Brand & Communication Officers
  • Sales / Account Managers, Client Service Officers
  • Contact Centre / Customer Service Officers
  • Business Development Officers
  • Customer Facing staff
  • Increasing business returns through Traditional & Digital Marketing. Developing a marketing plan that will increase awareness, increase sales. 
  • Sales Pitches that produces results. Selling Skills and Concepts. Presentation. Networking.  
  • Managing Customers to keep them. Understanding & Meeting Needs. Service Excellence. Creating goldmines from customer complaints.  
  • Managing projects to ensure excellent delivery.
  • Leadership & Personal effectiveness
Jan 29th

Feb 26th

Mar 26th

Apr 30th

May 28th

June 25th

July 30th 

Aug 27th

Sep 24th

Oct 29th

Nov 26th  

N40,000.00
CPPL Seminar for Entrepreneurs
  • Small business owners
  • Entrepreneurs – current and intending
  • Young professionals
  • Online business merchants
  • People who are thinking of starting small businesses
  • Understanding why you are in business. Creating the Mission, Vision and Culture of your business. Understanding your business value chain and how it affects your business. 
  • Basic Understanding of Marketing-Traditional and Digital
  • Understanding how to sell in your industry.
  • Managing Customers to retain and grow business value  
  • Leadership & Personal effectiveness to achieve personal & business goals
Apr 9th 

Oct 8th

N40,000.00
Effective Business Writing & Communication Skills Training

 

  • Appropriately represent the Business through Effective Business Co
  • Business owners / Entrepreneurs
  • Young professionals.
  • Communications professionals
    • Communicate effectively and professionally through different media within the Business Environment
    • Present information in an organised, structured manner to achieve diverse business objectives
    • Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
  • Express ideas with confidence and clarity, supporting persuasive and logical arguments
Feb 19th 

Nov 19th 

N40,000.00
CPPL Value Creation & Digital Marketing Master Class
  • Small business owners
  • Entrepreneurs – current and intending
  • Young professionals
  • Online business merchants
  • People who are thinking of starting small businesses
  • Understanding Marketing. Principles & Concepts. strategy and execution of a practical marketing plan
  • Creating Value with the Marketing Mix and understanding the marketing Planning Process.
  • The big deal of Digital Marketing and how you can sell your products and services online. 
  • Understanding the Digital Space and the Opportunities It Provides
  • Digital & Social Media Marketing
  • Build and position your brand to generate leads for your business on Social Media
  • Generate customers for your business from Email marketing,
  • Search Engine Marketing (SEM)
    ·         
Mar 5th

Sep 3rd  

N40,000.00
Marketing Academy
  • Product, Brand & Advertising Officers
  • Client Service Officers
  • Sales / Business, Development Officers
  • Key Account Officers.
  • ·Creating value through the marketing mix
  • Managing brands in austere times
  • ·Marketing to the bottom of the pyramid 
  • Unlocking opportunities through Digital Marketing
  • Managing the advertising development process for value 
  • Direct / Experiential Marketing – new acquisition frontiers
Apr 14th-16th N150,000.00
Sales Academy for Sales Managers 
  • Product, Brand & Advertising Officer
  • Client Service Officer
  • Sales / Business Development Officer
  • Key Account Officer.
  • Sales / Account Managers, Client Service Officers
  • Business Development Officers
  • Sales Managers 
  • Understanding the key challenges of sales
  • The effective sales and selling processes
  • Sales approaches – conventional and consultative
  • Sales in the digital age
  • Managing and motivating the sales team
  • Understanding the critical sales evaluation matrix.
  • Transiting from selling to Account Management 
July 5th-7th N150,000.00
Excellent Customer Service, Your Business Lifeline
  • Branch Managers
  • Customer Service Officers
  • Account Managers
  • Sales Operations Officers
  • Understand customer needs and expectations
  • Communication skills for effective customer service
  • Developing a customer friendly personality
  • Managing difficult / dissatisfied customers for value
  • Building and satisfying customer expectations
  • Turning customer complains into a goldmine
  • Understanding your product and services.
2nd -3rd  August   N80,000.00
Retail Management Training program 
  • Retail Store Managers
  • Retail Store Owners
  • Online retail Store owners/managers
  • Sales Managers
  • Value Creation in Retail Management
  • Understanding Retail Concepts
  • Retail Marketing Strategies
  • Customer-led Retail Distribution
  • Driving Excellence For Competitive 
15th -16th July N100,000

 

Course Title Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
CPPL Monthly Training Program for Business Owners / Professionals 29th  26th  26th  30th  28th  25th  30th  27th  24th  29th  26th   
CPPL Seminar for Entrepreneurs       9th           8th    
Effective Business Writing & Communication Skills Training   19th                  19th   
CPPL Value Creation & Digital Marketing Master Class     5th            3rd       
Marketing Academy       14th -16th                 
Sales Academy for Sales Managers              5th– 7th           
Excellent Customer Service, Your Business Lifeline               2nd -3rd         
Retail Management Program              15th -16th           

 

For registration and or inquiries:

Call or WhatsApp on +234 701 196 2027 | info@cppl.com.ng | www.cppl.com.ng

Customer Passion Point LtdHead Office
3FL106 ,16 Victoria Arobieke Street off Admiralty Way
Phase 1 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
https://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHInteract with us
Customer Passion Point LtdHead Office
3FL106 ,16 Victoria Arobieke Street off Admiralty Way
Phase 1 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
https://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHInteract with us

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.

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