Training & Capabilities Development Solutions - Customer Passion Point Limited

Here we assess the competencies of your staff and recommend actionable interventions. We then develop, execute and document the outcome and impact of identified programs.

We have availed a couple of forward looking businesses our training and capabilities development solutions. Some of them include:

  1. Nigerian Bottling Company (NBC)
  2. MTN Communications Limited (MTN)
  • Coca Cola Nigeria Limited
  1. FCMB Limited
  2. Zaron Cosmetics
  3. PZ Nigeria

 

Competencies Audit for Managers and Staff of HPZ CoolWorld

This project was aimed at assessing the competencies of their staff with the aim of identifying intervention programs to address the immediate gaps. The following assignments were done and the outcomes documented:

  1. Review of existing job descriptions to ascertain appropriateness
  2. A thorough review or assessment of the current competency levels of the different units of staff that work in the CoolWorld environment.
  3. Evolution of a well thought through needs assessment for the different cadre and roles with recommendations of possible immediate and future interventions to close the gap

 

CPPL Monthly Training Program for Business People 

This is our flagship business enhancement program for business owners, their core staff and professionals in marketing, sales, customer services and retail. It started in July 2014. We have had 28 editions (July 2014 – August 2018).  The feedback has been impressive. Kindly click on the link below to read more about our training programs. http://www.cppl.com.ng/cppls-monthly-training-program-for-business-people-impacting-more-nigerian-businesses-in-2015/ and http://thenationonlineng.net/new/cppl-hones-business-owners-skills/ The main objective is to provide business skills to Nigerian Business owners and their staff in the areas of Marketing, Sales, Customer Service & Project Management to enable them maximise the opportunities in the market place. So far, over 60 Small to Large organisations have benefited from this training

Business Enhancement Program for Nigerian Bottling Company Limited Wholesale Dealers in 2015.

We developed a dealers’ manual titled ‘How to Run Your Business Successfully’. We also facilitated the Training for over 150 dealers. In January 2017, we facilitated another Training program for NBC Mega Distributors and their staff (over 400 participants) to familiarize them with the new NBC Route-to-Market system. We have been appointed the training vendor for the NBC distributors nationwide.

Business Enhancement Training Program for SIM Registration Partners of MTN Nigeria in June 2016. We had a one day Training program with all the SIM registration partners in Nigeria for MTN Nigeria imparting Sales, Marketing, Customer Service, Territory Management, People & Finance Management and Leadership skills

Retail Store Management Training Program for Haier PZ Nigeria Limited in April 2016.

A One day training program for their CoolWorld Retail Store Managers across Nigeria on managing their retail outlets for maximum value. It included Sales, Marketing, Customer Service, Retail Store Management, People Management and Leadership skills.

Client:
MTN,Zaron,FCMB,PZ
Year:
2018
Category:
Training
Location:
Nigeria
ROI:
61%
Customer Passion Point LtdHead Office
10A Femi Okunnu Estate, Phase 2 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
http://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHInteract with us
Customer Passion Point LtdHead Office
10A Femi Okunnu Estate, Phase 2 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
http://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHInteract with us

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.