http://cppl.com.ng/wp-content/uploads/2020/03/Chinwe1.png
CHIEF EXECUTIVE OFFICER

Chinwe Kalu

is a passionate customer service and value creation professional with keen interest in building businesses and people. She thinks profit from a sustainability point of view appreciating that sales, marketing and customer service are core to every forward looking organization.
CHIEF EXECUTIVE OFFICER

Chinwe Kalu

is a passionate customer service and value creation professional with keen interest in building businesses and people. She thinks profit from a sustainability point of view appreciating that sales, marketing and customer service are core to every forward looking organization.
http://cppl.com.ng/wp-content/uploads/2020/03/Chinwe1.png

 is a passionate customer service and value creation professional with keen interest in building businesses and people. She thinks profit from a sustainability point of view appreciating that sales, marketing and customer service are core to every forward looking organization. Customers enjoy the entire process of interacting with a business and this is what creates value. In summary, Chinwe agrees with Michael Leboeuf who says ‘A satisfied customer is the best business strategy of all’. She is driven by the desire to provide excellent service at all times and believes the term ‘Customer Service’ should be replaced with ‘Service Excellence’ to drive home the need for customers to be given the best service at all times.

She joined Customer Passion Point Limited (CPPL), Tanzania as Executive Director in 2012. Soon after, she became Chief Operating Officer and Head of Training & Development, in CPPL Nigeria. This involved unravelling clients’ training needs, curriculum design and development as well as facilitation of training programs, seminars and conferences. Chinwe’s subject matter expertise are in Customer Service, Relationship Management, Sales, Marketing, Business Communication, Leadership, Business Soft Skills, and Stress/Work Life Balance. In her new role as CEO, she leads a team of seasoned professionals who thrash client issues, proffer solutions and execute to deliver desired results.

A graduate of Chemistry and an MBA holder from University of Lagos, Chinwe began her career as a Sales & Marketing professional in the financial services sector with Continental Finance Limited, where she managed the Foreign Exchange desk.  Thereafter, she joined Liberty Merchant Bank in as Foreign Exchange Dealer. While in Liberty Bank, she was pioneer manager of the Customs Duty Collection Centre in Tin Can Island where Liberty became second highest collection Bank in Tincan Island Port. She also managed the Public Sector Desk at the Ikeja branch of Liberty Bank before she left in 2002 for entrepreneurial pursuits.

Critical to her success in all her roles in the financial services sector, were her ability to understand, manage and deliver customer needs. Her relationship management skills ensured maximum customer satisfaction and business growth. She constantly brought her excellent execution skills to her management style which ensured value creation for all stakeholders. She manages the everyday running of CPPL.

GET IN TOUCHContact Chinwe

You can get in touch with Chinwe through this mediums
Address
10A Femi Okunnu Estate,
Phase 2 Lekki Lagos, Nigeria.
Phone
+234 701 196 2027
Email
info@cppl.com.ng

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Customer Passion Point LtdHead Office
10A Femi Okunnu Estate, Phase 2 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
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GET IN TOUCHInteract with us
Customer Passion Point LtdHead Office
10A Femi Okunnu Estate, Phase 2 Lekki Lagos, Nigeria.
OUR LOCATIONSWhere to find us?
http://cppl.com.ng/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHInteract with us

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.

© Copyright 2012 – 2020 Customer Passion Point Limited All rights reserved.