is a passionate customer service and value creation professional with keen interest in building businesses and people. She thinks profit from a sustainability point of view appreciating that sales, marketing and customer service are core to every forward looking organization. Customers enjoy the entire process of interacting with a business and this is what creates value. In summary, Chinwe agrees with Michael Leboeuf who says ‘A satisfied customer is the best business strategy of all’. She is driven by the desire to provide excellent service at all times and believes the term ‘Customer Service’ should be replaced with ‘Service Excellence’ to drive home the need for customers to be given the best service at all times.
She joined Customer Passion Point Limited (CPPL), Tanzania as Executive Director in 2012. Soon after, she became Chief Operating Officer and Head of Training & Development, in CPPL Nigeria. This involved unravelling clients’ training needs, curriculum design and development as well as facilitation of training programs, seminars and conferences. Chinwe’s subject matter expertise are in Customer Service, Relationship Management, Sales, Marketing, Business Communication, Leadership, Business Soft Skills, and Stress/Work Life Balance. In her new role as CEO, she leads a team of seasoned professionals who thrash client issues, proffer solutions and execute to deliver desired results.